If you are unhappy with any aspect of the service provided by Mount Finance Solutions Ltd, we want to know so your concerns can be considered properly.
A complaint is an expression of dissatisfaction, whether oral or written, about the provision of, or failure to provide, a financial service where you allege that you have suffered, or may suffer, financial loss, material distress or material inconvenience.
Mount Finance Solutions Ltd (FRN: 1063190) is an appointed representative of White Rose Finance Group Limited (FRN: 630772), which is directly authorised and regulated by the Financial Conduct Authority.
If you wish to make a complaint, it may be referred to the Compliance Department at White Rose Finance Group Limited. Putting your concerns in writing can help ensure all relevant details are clearly recorded, although a complaint may also be made by email, telephone or in person.
Richard Stanley, Compliance Manager
White Rose Finance Group Limited
Brookfield Court
1 Selby Road
Garforth
Leeds
LS25 1NB
Email: rstanley@whiterosefinance.com
Complaints will be investigated fairly, consistently and promptly. A written acknowledgement will normally be sent within five business days and will include details of the complaints handling procedure. Where a final response can be provided immediately, the acknowledgement and final response may be combined.
You will be kept informed of the progress of the investigation where appropriate.
A final response will normally be issued within eight weeks of receiving the complaint. It will explain the outcome of the investigation and, where appropriate, any remedial action or redress. If a final response cannot be provided within eight weeks, you will be told the reason for the delay and when a response is expected.
If you remain dissatisfied after receiving a final response, you may be entitled to refer your complaint to the Financial Ombudsman Service. The final response will explain whether this option is available to you and the applicable time limit. Where eligible, a referral will normally need to be made within six months of the date of the final response.
Visit the Financial Ombudsman Service website
Mount Finance Solutions Ltd (FRN: 1063190) is an appointed representative of White Rose Finance Group Limited (FRN: 630772) who are directly authorised and regulated by the Financial Conduct Authority. Mount Finance Solutions Ltd is a credit broker, not a lender.
